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WOOCS 2.1.3

Returns & Refunds

We do our best to ensure all of our customers enjoy a happy shopping experience with Rideworld however occasionally you may need to return an item. You will find full returns inside the package with your order. Please fill out the necessary details at clearly stating the reason for return and whether you require a refund or exchange.
You may cancel your order any time within fourteen (14) working days, beginning on the day after you received the goods. We will refund the price of the goods in full and will reimburse you for the delivery costs you paid except where multiple items have been ordered and not all of them are being returned. However you will be responsible for the cost of returning the goods to us. If a refund is payable to you we will process the refund as soon as possible, and, in any case within fourteen (14) days of the day you give written notice of cancellation.

To cancel an order, you must inform us in writing at info@rideworld.co.uk You must also return the goods to us as soon as possible. The goods must be in their original packaging and in a sellable condition, and at your own cost and risk.

You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all goods that are returned.

Our returns policy does not affect your statutory rights.

If you return goods claiming they are defective, we will examine the returned goods and will notify you of your refund via e-mail within a reasonable period of time. We will process the refund due to you as soon as possible and, in any case within fourteen (14) days of the day we confirm via e-mail that you are entitled to a refund for defective goods.

If a refund or reimbursement is payable to you, we will transfer the money using the same method originally used by you to pay for your purchase.

Some goods are non-returnable for hygiene reasons. Please note that this does not affect your statutory rights.
Firstly Print and return this Rideworld Returns Form to:

 

Rideworld Returns
Unit 3, Mid Sussex Business Park
Ditchling Ind. Est.
Folders Lane East
Ditchling
Sussex, UK
BN6 8SE.

 

We would recommend that you return your items via registered post. We cannot be held accountable for items posted back that we do not receive if tracked or signed for services are not used.

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