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WOOCS 2.1.3

Terms and Conditions

Orders & Delivery

All orders to the UK mainland over £20 will be postage free. International orders are carriage free if over £100.

Deliveries are despatched within 24 hours during working days after receipt of the order. If for any unforeseen reasons there is a delay, we will contact you.

Courier deliveries are not made during the weekends or Bank Holidays.

Orders taken after 2pm will be dispatched the following working day.

For orders outside the UK please allow 28 days for delivery. Please contact us at [email protected] if the order does not arrive in this time.

All deliveries are made by a courier service that will require a signature for acceptance of the goods. If you are out at the time of delivery a card will be left notifying you of the collection depot and instructions for your parcel. Please let us know if you would like to make alternative arrangements.

Confirmation of your order will be e-mailed to you.

Prices

The prices on this site include VAT at the current rate and are accurate at the beginning of each day. Occasionally a price of an item may be incorrectly quoted on the site or changed during the day. In these cases we will contact you with the correct price/product and offer the option to cancel the part of the order if you do not wish to continue the purchase. VAT rates are subject to change.

Cancellation

You may cancel your order any time within fourteen (14) working days, beginning on the day after you received the goods. We will refund the price of the goods in full and will reimburse you for the delivery costs you paid except where multiple items have been ordered and not all of them are being returned. However you will be responsible for the cost of returning the goods to us. If a refund is payable to you we will process the refund as soon as possible, and, in any case within fourteen (14) days of the day you give written notice of cancellation.

To cancel an order, you must inform us in writing at [email protected] You must also return the goods to us as soon as possible. The goods do not need to be in their original packaging however in a sellable condition, and at your own cost and risk.

Payments & Taxes

We accept VISA, MasterCard, VISA Electron (UK issued), VISA Delta (UK issued), Maestro (UK Issued) Solo, American express and PayPal. All transactions are in pounds Sterling (£).

Online payments are handled using Worldpay which uses encryption and are therefore highly secure.

For all goods being despatched to non-European Union countries VAT is not charged but the order could be subject to import duties and taxes, which may be levied once a shipment reaches your country. Local sales taxes and import duties are the responsibility of the purchaser. All relevant documents/invoices will be included with your shipment as is legally required. For details of Customs charges please consult your own Customs authorities for the latest rates. Additional charges for customs clearance must be borne by the customer; unfortunately we have no control over these charges and cannot predict what they may be. We are unable to reimburse any costs incurred regardless of the circumstances.

Refunds on purchases will be made to the purchasers credit/debit card account.

Rideworld.co.uk will keep no customer credit/debit card details on record.

Refunds & Returns

If goods arrive damaged please advise us within three working days by email or telephone to arrange return and refund of the items.

If for any reason you are not satisfied with your goods, please contact us by email [email protected] within seven working days of the date of receipt. We will arrange to exchange, or refund the goods, providing they are returned in perfect condition, unused and with their original packaging.

Refunds of the goods will be made to the purchasers credit/debit card account within 30 days after notification.

Return postage costs for non-faulty items are wholly at the cost of the purchaser. Rideworld Ltd will only consider covering return postage costs for faulty or warranty items.

Returns Address

Rideworld Returns
Unit 3 Mid Sussex Business Park
Ditchling Common Ind. Est
Folders Lane East
Ditchling
Sussex
BN6 8SE

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